FatWallet Cash Back Problems

Lately I've been having some cash back problems with my purchases from Newegg.com, namely none of them are coming through. That is troublesome because FatWallet makes it a serious pain to fill out the trouble tickets, requiring you to fill out way more information than should be necessary.

Oh well, hopefully they'll figure it out. If it becomes an issue, I'll switch to Upromise which seems to have better service and faster reporting. However, they don't have click tracking which is somewhat of a pain.